Privacy Policy
Last updated : 14 Février 2026
1. Introduction
Optimate8 is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and protect personal data when you interact with our website, services, and AI-powered solutions.
This policy is designed in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and reflects global privacy best practices, including principles from GDPR and CCPA where applicable.
2. Who We Are
Business name: Optimate8
Website: https://optimate8.ca/
Operating jurisdiction: Québec, Canada
Contact email: [email protected]
3. Information We Collect
We may collect the following types of personal information:
Contact information (such as name, email address, or business details)
User inputs and conversations submitted through forms or AI interfaces
Payment information (processed securely via third-party providers; we do not store full payment details)
Service-related communications and support inquiries
We only collect information that is necessary for the purposes outlined in this policy.
4. How We Collect Information
We collect personal data through:
Website forms
AI-powered chat or automation tools
Client onboarding and service interactions
5. How We Use Your Information
We use personal information for the following purposes:
Providing and operating our AI-powered services
Improving and optimizing our AI models and systems
Customer support and communication
Marketing and business development (with opt-out options)
Legal, regulatory, and compliance obligations
AI Training & Improvement
User inputs and conversations may be used to improve our AI systems, including model performance and automation quality. Where possible, data is minimized and handled responsibly.
6. Third-Party Services
We may share limited data with trusted third-party service providers strictly for operational purposes, including:
GoHighLevel (CRM and automation)
OpenAI (AI model processing)
Grok (AI services, if applicable)
Twilio (communication services)
These providers process data on our behalf under contractual obligations consistent with privacy and security standards.
7. Data Retention
We retain personal data only as long as your account remains active or as required to provide our services.
Once an account is deleted, associated personal data is removed unless retention is required by law.
8. Your Rights
Under applicable privacy laws, you have the right to:
Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected].
9. Security Measures
We take reasonable technical and organizational measures to protect personal information, including:
Data encryption
Secure systems and infrastructure
Restricted access to sensitive information
While no system is 100% secure, we actively work to safeguard your data.
10. International Data Transfers
Personal data is not intentionally transferred internationally by Optimate8.
However, some third-party tools (such as AI or communication providers) may process data on servers located outside Canada in accordance with their privacy and security standards.
11. Automated Decision-Making
Optimate8 does not use AI systems to make fully automated decisions that produce legal or similarly significant effects on individuals. Our AI tools are used for assistance, communication, and service optimization purposes only.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Optimate8
[email protected]